Apple Authorized Service Provider

 
 

iC Authorized Computer Service in a log cabin.

Call 519-759-6620 for more information.


New Services

Newly built Apple Service Provider Centre

with Apple Certified Technicians

Award Winning Store

We Service What We Sell

New Mac Tool kits

For Servicing Apple’s New line of products

Experience, Training and Certification

for Desktops, Portables and Mac OS X Support

Online Parts Ordering

For Quick Turnaround


    During 2007 iC SuperCOMPUTERS was busy working hard at building a new Authorized Service Centre.

   

  

It started with vacant room and Wray’s vacant mind.  Greg, a master of the wooden arts and contractor brought it to life with sketches of what Wray wanted.


Next,



Greg put all the

pieces in place

his son, Scott, a

Mac enthusiast.

    Under Greg’s

skilled direction

we put it together.


Grounding

equipment,

static mats,

humidifier,

UPS and

Surge

Protectors

were added. 

    New technicians were hired and service season 2008 got off to a great start.

 

New Service Centre:

Apple Authorized Service Provider


Meet the Technicians


Wray Anderson

Service Manager


Fred Vemeer

AppleCare Technician


Maggie Gui

Mac Support Technician


Email is Reserved for

After Hours Tech Support

Call the store for sales inquiries


Type of Service

  1. 1.AppleCare Warranty Repairs

  2. 2.Non-Warranty Service

  3. 3.Upgrades & Installations


Apple Service Links

  1. •iPod Service

  2. •Battery Calibration

  3. •Repair Service

  4. •Check Repair Status

  5. •iMac Service

  6. •Switching from Windows

  7. •XServe Support

  8. •OS X Leopard Server


Apple Online Service

  1. • Intel-based iMac

  2. • MacBook

  3. • MacBook Air

  4. • MacBook Pro

  5. • Mac Pro

  6. • Mac mini

  7. • Airport

  8. • Apple Cinema Display

  9. • iPods

  10. • Keyboard + Mouse

  11. • Xserve


Apple Toll-Free Phone Support:

AppleCare 1-800-263-3394


iC Local Tech Support

   To make use of this service, please provided the following information:


  1. 1.Your name

  2. 2.Your telephone number

  3. 3.Sales Invoice No.

  4. 4.Serial Number of the product requiring service.

  5. 5.A description of the product.

  6. 6.A description of the issue


    If you do not have your invoice number and/or serial number handy, you may call your sales rep at the store during regular business hours or call the AppleCare toll-free line.

    The iC Local Tech Support line is limited to regular store hours and for issues that do not require extensive call times.  Make sure you leave a phone number for the tech to call you back in the event of interruptions.

    For longer durations you may be directed to make an appointment to talk with a tech or to drop off the service at the store.


NEW:

Tech Support Email:


ic@icnme.com


    The Tech Support Email Service has a remote location that is separate from the store and the repair service centre.  Emails are answered after the store is closed on a 1st come, 1st served basis.  Please allow up to 24 hours for email responses and only one issue per email.


    To make use of this service, please provided the following information in your email:


  1. 1.Sales Invoice No.

  2. 2.Serial Number of the product requiring service.

  3. 3.A description of the product.

  4. 4.A description of the issue



For after hours support, you can also use Apple’s online support (see links above) and you can call Apple Canada or Apple USA for AppleCare Service via their 800 number as listed in your AppleCare Extended Warranty package.


The technical support group is not equipped to respond to complaints regarding their Apple product.  Please contact Apple Customer Relations for any issues that are above and beyond the scope for providing after hours technical support.




 

New Upgraded Service 2008